POS Terminal Turn On Troubleshooting

Here are some troubleshooting steps for various scenarios when your Volcora Windows-based POS terminal doesn't power on or display anything. These cover multiple common issues including power supply, screen/display, and hardware faults:

 1. Power Adapter Issues

Symptoms: No lights, no fan sound, screen is black.

Steps:

• Ensure the power adapter is securely connected to both the terminal and the outlet.

• Test the power outlet with another device to verify it's working.

• Check for any visible damage on the adapter or cable (fraying, bent pins, etc).

• If available, test with a known working adapter with the same voltage/amperage.

 2. Power Button Lit but Screen Is Black

Symptoms: Power LED is on, but screen remains blank.

Steps:

• External Display Test: Connect an external monitor via HDMI/VGA (if possible) to check if the issue is with the display.

• Brightness Check: Ensure the screen brightness isn't turned all the way down.

• Force Reboot:

  • Hold the power button for 10–15 seconds until the terminal shuts off.

  • Wait a few seconds, then turn it back on.

• Reset RAM or SSD: Reseat or remove/reinsert the memory and SSD to rule out loose hardware. See instructions on how to reseat/change RAM: https://help.volcora.com/support/solutions/articles/73000637650-pos-changing-ram-storage-pos-standard-base-model-only-

3. Power Button Not Lit / No Signs of Power

Symptoms: Nothing happens when power button is pressed.

Steps:

• Check Power Source: Try a different outlet or surge protector.

• Power Button Hold: Press and hold the power button for 10–15 seconds in case the unit is in a "sleep" or low-power state.

• Inspect for Loose Components: If comfortable opening the unit, check internal cable connections (motherboard, power board).

• Replace Power Adapter: If adapter is suspected, try another compatible one.

4. Unit Turns On Then Shuts Down or Restarts

Symptoms: Boot loop, or shuts down after logo appears.

Steps:

• Check for external devices (USB drives, barcode scanners, etc). Disconnect all and try booting again.

• Attempt safe mode boot (F8 or Shift+F8 during boot—though not always accessible on newer systems).

• Check for overheating (dust buildup, fan not spinning).

• If boot logo appears, try entering BIOS (usually Del, F2, or Esc) to check if SSD is detected.

Other Tips

• CMOS Reset (advanced): Remove the CMOS battery for 30 seconds and reinsert to reset BIOS settings.

• Hard Drive Status: If the SSD has failed, the unit might power on but not boot.

• Beep Codes: Some POS terminals emit beeps during POST (power-on self-test). Note the pattern and inform in your support inquiry.