Windows 11 POS Touchscreen Enable/Disable - Troubleshooting

Modified on Tue, 22 Jul at 7:06 PM

If you would like to reinstall driver or enable/disable touch screen, please follow the below instructions:


  1. Type and search [Device Manager] in the Windows search bar, then click [Open].   
  2. Check the arrow next to [Human Interface Devices], then right-click [HID-compliant touch screen] and select [Enable or Disable device].  If you don't see the touth devices listed, it means touch screen is not detected, this may be due to cable loosen or system error
  3. If you would like to Update the touchscreen driver. Right-click the [HID-compliant touch screen], then select [Update driver].  
  4. Please restart the device then test the touchscreen function again. 
  5. If none of above works, please try resetting the terminal to factory reset : https://help.volcora.com/en/support/solutions/articles/73000657340-factory-reset-windows-11-using-local-reinstall
  6. Contact support if the problem persists. 

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